Cancellation Policy

We are dedicated to providing premium products and exceptional service. To maintain our high standards and ensure the best experience for our clients, we have established the following cancellation policy:

Product Orders:

- Order Cancellation: Orders can be cancelled within 24 hours after payment is made for a full refund. No cancellations will be accepted after 24 hours.

Services, Consultations, and Appointments:

- Appointment Cancellation: Services, consultations, and appointments must be cancelled at least 24 hours prior to the scheduled time.

- Late Cancellations: Cancellations occurring within less than 24 hours of the appointment will result in a cancellation fee of 50% of the service charge.

- No call/No shows: No call, no shows will incur the full service charge.

Payment Policy:

- We enforce a STRICT pay-first system. If you do not pay when booking your appointment, consultation, or service, your booking is not confirmed.
  
Communication and Satisfaction:

- Please ensure you communicate directly with your service provider to achieve your desired results and satisfaction, as refunds are not offered. Should you find yourself dissatisfied with the initial service, we are committed to working with you to make adjustments at no additional charge, subject to management’s discretion. However, if you do not express dissatisfaction, decline our offer to remedy the issue, or opt for a third-party correction, you forfeit your right to a refund. We will not be responsible for any extra costs arising from such decisions. During your consultation, we will outline the expected outcomes to prevent any disappointment. If dissatisfaction is not communicated before leaving, the service will be deemed complete, and no refund will be granted. Any attempt to bypass this policy may result in legal action.

- Every effort will be made to ensure you are satisfied. If for any reason we are at fault, we will provide a refund.

- You will be required to sign an acknowledgement of satisfaction upon completion of your service to confirm your happiness with the service provided.

Agreement to Terms:
- By continuing to do business with us, you agree to abide by our terms and conditions. Failure to comply with this agreement may result in being blacklisted and unable to do business with us in the future.

Please read this policy carefully. Your understanding and cooperation are greatly appreciated as we strive to deliver the best luxury hair products and services.

Return Policy

Customer satisfaction is our priority. If you are not satisfied with your purchase, we accept returns on products within 7 days of the delivery date under the following conditions:

- Eligibility: To be eligible for a return, items must be in their original condition, with patterns undisturbed, tags attached, and unworn. A valid tracking number MUST be provided with your return.

- Inspection: Returns will be inspected upon receipt. A refund or store credit will be processed after the condition of the return is approved. This process will take up to 14 business days.

- Refunds: Returns can be made for a full refund or store credit. Please note that shipping fees are non-refundable, and return shipping costs are the responsibility of the customer.

Return Procedure
To initiate a return, please contact us at support@divaculture.com with your order number and reason for return. We will provide you with a pre-paid shipping label to send the items back to us.

Thank you for shopping with us. We appreciate your understanding and cooperation.